V99 Responsible Gaming — Our Commitment to Healthy, Balanced Entertainment
V99 believes gaming should be a source of enjoyment, not stress. Our goal is to support the mental and financial well-being of every user. On this page, you'll find tips and resources for playing responsibly.
Last Updated: 2025
Our Commitment to Responsible Gaming
V99 is more than just a betting platform — we are committed to creating a safe, trustworthy, and responsible entertainment environment for users in Bangladesh. Our top priority is ensuring that gaming never comes at the cost of family relationships, financial stability, or mental well-being.
We believe that mindful and responsible gaming can be part of a healthy lifestyle. That's why the v99 platform offers a range of self-control tools that users can customize to suit their own needs.
Gaming is for entertainment, not for stress relief.
Don't bet in an attempt to recover money you've already lost.
Don't play for more than a set amount of time each day.
No game is worth more than your relationships.
Recognize the Signs of Risky Behavior
Certain behaviors may indicate that gaming is getting out of control. If you notice any of the following signs in yourself or someone close to you, it's important to take them seriously:
Financial Signs
- Betting with money set aside for essential expenses.
- Chasing losses by placing repeated bets to recover lost money.
- Betting on borrowed money or placing bets in secret.
Emotional & Social Signs
- Feeling restless or irritable when unable to game.
- Hiding gaming activity from family or friends.
- Gaming at the expense of work, study, or sleep.
If you notice any of these signs in yourself, please make use of the self-control tools below or seek professional support.
Time & Budget Limits — Stay in Control
On the v99 platform, users can set their own gaming limits. It's a proactive step that helps you maintain healthy gaming habits.
Set Deposit Limits
You can set a maximum deposit limit in BDT on a daily, weekly, or monthly basis. Limits take effect immediately once set. To increase a limit, you will need to wait out a designated cooling-off period.
Taking a Temporary Break
Need a breather? You can temporarily suspend your account for anywhere between 24 hours and 30 days. During this period, betting and logging in will not be possible.
Self-Exclusion
If you feel you need a longer break, you can self-exclude your account for 6 months to 5 years. Your account cannot be reactivated during this period. Contact customer support at [email protected]
Minor Protection — Our Strict Policy
V99 strictly prohibits anyone under 18 from participating on the platform. Age is verified at registration, and additional identity verification may be requested in cases of suspicion.
If you have children or teenagers at home, use parental control software on your devices to prevent them from accessing gaming sites. Always keep your login credentials secure and never share them with anyone.
- Log out of your computer or phone when not in use.
- Do not use a password that children could easily guess.
- Keep your banking and payment app details separate.
- Have an open conversation with your children about the risks of online gaming.
Life Balance & Professional Support
Gaming is just a small part of life. Family, friends, work, and health are what truly matter. v99 wants you to always maintain a well-balanced life.
If you feel that gaming is affecting your daily life, don't wait — reach out for help. Seeking professional support isn't a sign of weakness; it takes real courage.
Contact v99 Customer Support at [email protected] — our team will help you take the right steps and arrange account restrictions if needed.
For more questions, contact our FAQ View.
Play Responsibly
Enjoy your time on v99 safely and within your limits. Whenever you have questions or need support, we're always here.