V99 Privacy Policy — Protecting Your Information
V99 prioritizes your personal data security. This page explains how we collect, use, and protect your information in detail.
Last updated: 2025
What information we collect
When using the v99 platform, various types of information are collected automatically or provided by you. This data is used solely to improve the service and keep your experience safe.
- Name, Email Address, and Mobile Number
- Date of birth and identity verification documents
- Login credentials (encrypted)
- IP address and device type
- Browser version and operating system
- Time and type of platform usage
- BKash, Nagad, or Rocket number (partially masked)
- Transaction amount (BDT) and date
- Deposit and withdrawal history
- Records of betting and gaming activities
- Preferred game categories and duration
- Navigation patterns on the platform
How the information is used
Collected information is used only for specific purposes. v99 does not sell your data to third parties for commercial gain.
- To create, verify, and manage your account.
- To process payments and maintain transaction security.
- To prevent fraud and protect account security.
- To send personalized offers, bonuses, and promotional materials (with your consent).
- To improve platform services and resolve technical issues.
- To comply with legal obligations and regulatory requests.
If you do not wish to receive promotional messages, you can unsubscribe anytime by contacting customer support.
Cookies and tracking technologies
The v99 website uses cookies and similar technologies to enhance your browsing experience.
Types of cookies
- Essential Cookies: These are essential for login sessions and security and cannot be disabled.
- Functional cookies: Remembers your preferences and language settings.
- Analytics Cookies: Helps us understand how the platform is used — all data is anonymous.
You can control or delete cookies anytime from your browser settings. Disabling essential cookies may affect some services’ functionality.
Data retention, security, and third parties
Data retention
V99 retains your information only as long as necessary. Even after account closure, some data may be kept for a specified period due to legal requirements. Once expired, data is securely deleted.
Data Security
All data is secured with industry-standard encryption (SSL/TLS). Payment data is stored on specially protected servers with access limited to authorized personnel for specific purposes only.
Sharing information with third parties
V99 may share data only in the following limited cases:
- Payment Gateway Providers (bKash, Nagad) — only to complete transactions.
- Game software providers — to ensure gameplay.
- Legal authorities — when legally required.
Your rights and policy changes
User rights
As a v99 user, you have the following rights:
- Right of Access: You can see what information we have about you.
- Right to rectification: You may request correction of inaccurate or incomplete data.
- Right to erasure: You may request deletion of your data under specific conditions.
- Right to restrict processing: You can request to limit data processing under certain circumstances.
To exercise these rights, please contact us directly at: [email protected]
Policy Changes
V99 may update this privacy policy at any time. Significant changes will be notified via registered email or on the platform. Continuing to use the platform after changes means you accept the new policy.
For any privacy-related questions, contact our FAQ Section View or contact our support team directly.